Shipping & Returns Policy

We post most orders via Australia Post because of their coverage and pickup options. In some situations we may use a courier depending on the item, delivery location, and customer preference.

All deliveries will need to be signed for. We cannot leave parcels unattended for security reasons. Please make sure you have it delivered to an attended daytime address.

We keep all stock in our Melbourne warehouse and dispatch within 48 hours Monday–Friday. If you are not available when the item is delivered, Australia Post will leave a card for collection at your nearest post office. If your order is delivered via courier and you are not home, a card will be left to arrange re-delivery.

Items sent via courier cannot be delivered to P.O. Boxes or Mail Bags.

Estimated Australia Post delivery times:
Victoria: 1–3 business days
NSW, QLD, SA, ACT: 3–6 business days
WA, NT: 4–7 business days
New Zealand: 4–7 business days

GENERAL RETURNS
Returned items must be unused and still in their original packaging, with their original labels, manuals, and accessories. Your invoice number will be required and must be included with the returned goods.

Items must be returned within 30 days of receipt. Refunds will be processed via the same method as original payment. We reserve the right to deduct a 10% restocking fee from the refund of returned items (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered). General returns must be posted back at your own expense.

DAMAGED / INCORRECT ITEMS
Please contact us (1300 MENACE) to discuss the error. In most cases we will replace the item, unless a refund is requested. A photo of the item will fast-track a resolution (email to sales@menacemarine.com.au). If we require the return of the item, we will supply a return shipping label at our expense. Do not return damaged items without this label, as reimbursements will not be given for return postage paid.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

RETURN ADDRESS
Menace Marine Returns
1/67–69 Whiteside Road
Clayton South VIC 3169